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Echelons classification
Technician Workshop
A
Formation or CSD
- Generic products
-
Teamwork - Ability to form
- Phase B acquisition diagnosis
Basics
- Perfect knowledge of the contract of trust
- Phase acquisition
diagnosis - Ability to form
- Mastering characteristics of products in its field
- Reliability estimates
- Relational customer calls and crew
C
depth knowledge
- Production capacity>
B - Management's administrative
perfect (eg serial number, made parts, fault code, etc ...)
- Phase diagnosis gained
- SEO Master PD
- Versatility products
D
- Mastery performance indicators
- Master's rate of non-repaired
- Ability to technical assistance
A and B - Capacity > C
- Lines of specialization and / or versatility A / E or brown / white
E
Specialized knowledge - Ability to integrate A and B
- Versatility Atl / Ext and Br / Bl
- Production Capacity >
D - Fault repetitive < D
F
- In charge of training
- Technical assistance workshops
G
expertise
Knowledge - Able to work on planning the activity carried out or
- Ready to negotiate with suppliers
- Phase acquisition results of its team
- Ready to replace its CdGT
Technician Exterior
A
Formation or CSD
- Generic
products - Ability to form
- Profile relational
- Presentation
- Keeping vehicles
B
Basics
- Perfect knowledge of the contract of trust
- Phase acquisition
diagnosis - Master basic communication.
(breakdown / billing / time)
- Acquisition Forecast
PD - Reliability estimates
- Copy while driving his vehicle
C
depth knowledge
- Approach diagnosis completely gained on most machines.
- Management
perfect his administrative (eg serial number, made of parts, failure code, etc ...)
- Projected parts purchased.
- Customer Communication gained
(breakdown / billing / Time)
- Versatility products.
D - Master performance indicators
- Mastering the rate of non-repaired
- Ability to technical assistance and
A - Autonomy of building his days
- Versatility Atl / Ext or Br / Bl
- One or more strong points of reference.
(Gas / Cold / Digital)
- Versatility Expanded product
E
Specialized knowledge
- Versatility Atl / Ext and Br / Bl
- Ability to integrate A and B
- In charge of training
- Ability to conduct technical inspections at the request of the hierarchy.
F - Expertise technology products.
- Expert Atl / Ext and Br / Bl
- Powers commonly Kaidara
- Technical Reference
- Excellence in all its performance indicators
G
expertise
Knowledge - Able to work on planning tours
- Ready to intervene in planning the activity carried out or
- Ready to negotiate with suppliers
- Phase acquisition results of its
team - Able to replace its CdGT
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